This section will hopefully answer any questions you have about shopping with us. If not, please get in touch.
- Click and Collect
- International Orders
- Pricing and Availability
- Servicing and Warranty
Established in 1997, we specialise in top quality electric bikes including mountain, road and recreation. Order online, by phone or over the counter at our collection point in Horsham, West Sussex. If you are interested in viewing an ebike before purchasing, please get in contact.
You’ll find detailed contact information and an email form here.
Or email us using firstname.lastname@example.org
You can telephone us on 01403 258474.
Our address is:
2, Redkiln Close
Our opening hours are:
Monday – Saturday: 9am – 6pm
Sunday: Closed to go riding
Bank holidays – 11am – 2pm
Christmas Eve – 9am – 1pm
Christmas Day – Closed
Boxing Day – Closed
New Years Eve – 9am – 1pm
New Years Day – Closed
Terms and Conditions
For our full terms and conditions please click here
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the General Data Protection Regulations 2016. We will collect any information given at the time of the ordering process only to enable us to input and process your order.
Click and Collect
Our Click & Collect service offers all the benefits of shopping online combined with hand pick up from our store. Simply order your items and select Click & Collect at checkout.
Once your order has been received, we will source and prepare your order for collection. Once ready, we will email you to confirm that the order is ready to collect. When collecting your order, you will need to bring the same payment card used to make the purchase. To be able to collect your order you will be required to verify the pin of the same payment card on collection.
We are a UK based company, with all orders being fulfilled from our premises in Horsham, West Sussex.
To see all delivery information please click here.
For all online order queries please contact us here, or on 01403 258474 ext 1 for our online sales team.
International orders and Northern Ireland
Unfortunately we do not offer to ship orders internationally, to Northern Ireland, the Channel Islands or the Isle of Man.
We are only able to accept credit/debit cards and bank transfers payments from UK registered accounts.
Read our full returns policy.
Pricing and AvailabilityAll prices shown on our website are for Credit/Debit Card payment made through our secure online payment system. Get in touch.
We constantly update our website inventory to ensure it is as accurate as possible. In the unlikely event that an item is out of stock, we will contact you and give an estimated delivery time. If this doesn’t suit you, we will do all we can to assist by either finding you another product or cancelling your order.
Servicing and warranty
We only service, repair and warranty bikes and products that have been purchased from us
If you have purchased a bike or product from us and have an issue, don’t worry we have your back!
Just call or email us so we can organise getting you sorted.
Cycle to Work
Find out more about the Cycle to Work schemes we offer here.
Find out if you can take advantage of our part exchange offer here.
We offer great savings on bikes, frames and components with our loyalty card. Find out more.
“Price beat” conditions
We go beyond price matching and offer ‘price beat’. Here are the conditions:
- The online shopping website where you have found the product offered at a cheaper price must have the item in stock.
- The product must be new and not damaged, and be identical to our product.
- Competitor’s offered price must be accurate, include any taxes and shipping charges, and they must be prepared to sell the item to you at their quoted price.
- We will only price beat items offered by UK websites.
- We must be able to verify the lower price.
- We reserve the right not to price beat for any reason at our discretion.
- Our price beat offer is available only prior to purchase. Once we have price beaten that particular item and processed your order, we will not price beat that item again under the same order.