Help

This section will hopefully answer any questions you have about shopping with us. If not, please get in touch.

About Us

Established in 1997, we specialise in top quality electric, mountain, road and recreational bikes and equipment, with a fully stocked super store in Horsham, West Sussex.

Contact Us

You’ll find detailed contact information and an email form here.

Or email us using info@freeborn.co.uk

You can telephone us on 01403 258474.

Our address is:

Freeborn
2, Red Kiln Close
Horsham
West Sussex
RH13 5QL

Opening hours

Our opening hours are:

Monday – Saturday: 9am – 6pm
Sunday: Closed to go riding
Bank holidays – 11am – 2pm
Christmas Eve – 9am – 1pm
Christmas Day – Closed
Boxing Day – Closed
New Years Eve – 9am – 1pm
New Years Day – Closed

Terms and Conditions

For our full terms and conditions please click here

Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the General Data Protection Regulations 2016. We will collect any information given at the time of the ordering process only to enable us to input and process your order.

Please see our Privacy Policy.

Click and Collect

Our Click & Collect service offers all the benefits of shopping online combined with hand pick up from our store. Simply order your items and select Click & Collect at checkout.

Once your order has been received, we will source and prepare your order for collection. Once ready, we will email you to confirm that the order is ready to collect. When collecting your order, you will need to bring the same payment card used to make the purchase. To be able to collect your order you will be required to verify the pin of the same payment card on collection.

Delivery

We are a UK based company, with all orders being fulfilled from our premises in Horsham, West Sussex.

To see all delivery information please click here

For all online order queries please contact us here, or on 01403 258474 ext 1 for our online sales team.

International orders and Northern Ireland

Unfortunately do not offer to ship orders internationally, to Northern Ireland, the Channel Islands or the Isle of Man.
We are only able to accept credit/debit cards and bank transfers payments from UK registered accounts.

Returns

Read our full returns policy.

Pricing and Availability

All prices shown on our website are for Credit/Debit Card payment made through our secure online payment system. Get in touch.

We constantly update our website inventory to ensure it is a accurate as possible. In the unlikely event that an item is out of stock, we will contact you and give an estimated delivery time. If this does suit, we will do all we can to assist you, by either finding you another product or cancelling your order.

Cycle to Work

Find out more about the Cycle to Work schemes we offer here.

Part Exchange

Find out if you can take advantage of our part exchange offer here.

Loyalty Scheme

We offer great savings on bikes, frames and components with our loyalty card – find out more.

“Price beat” conditions

We go beyond price matching and offer ‘price beat’. Here are the conditions:

  1. The online shopping website where you have found the product offered at a cheaper price must have the item in stock.
  2. The product must be new and not damaged, and be identical to our product.
  3. Competitor’s offered price must be accurate, include any taxes and shipping charges, and they must be prepared to sell the item to you at their quoted price.
  4. We will only price beat items offered by UK websites.
  5. We must be able to verify the lower price.
  6. We reserve the right not to price beat for any reason at our discretion.
  7. Our price beat offer is available only prior to purchase. Once we have price beaten that particular item and processed your order, we will not price beat that item again under the same order.