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Due to Covid-19 we are making a few changes to our normal service

We are open for orders placed online and over the phone for delivery and collection only

We are open Monday to Saturday 9am to 6pm

There is no access to the shop

We are not accepting the government £50 Fix your Bike vouchers

Purchases

Delivery – Order online or over the phone as usual but please be aware our delivery times may be slower than usual. Our delivery drivers will place your order in front of your door, knock and stand back 2 meters. Once you open your door and verbally confirm delivery they will leave. You will not need to sign.

Collection – Order over the phone or online and select Store Collect as you go through the checkout. We will email you once you order is ready to collect. When you arrive to collect, ring the door bell and stand back behind the tables. We will grab your order and hand it over to you outside. IF YOUR ORDER IS OVER £100 YOU WILL NEED TO BRING A FACE MASK AND YOU WILL BE GIVEN HAND SANITISER. YOU WILL THEN BE ASKED TO PIN VERIFY THE SAME PAYMENT CARD USED FOR YOUR ORDER IN OUR FOYER BEFORE YOUR ORDER IS HANDED OVER. We will disinfect our card terminal in between customers. Bike orders that have not been collected after being ready for collection for 7 days will be canceled and refunded.

Service and Warranty

As usual we will only be accepting service and warranty on bikes/products we have sold.

Call or email to organise dropping your bike in. We will take as much information prior to you coming in to reduce
contact.

Please ensure your bike is as clean as possible.

Bikes will be handed over outside and will then go into a 3 day
‘cool down‘ period to reduce the risk of infection.

Once the work on your bike has been completed we will call you to confirm and to take payment over the phone. You can then collect when you have time but we suggest you wait a further 3 days. Your bike will not be touched again until you collect.

When you come to collect ring the bell and stand behind the tables. We will put on a fresh set of gloves and grab your bike. We will hand it over to you outside.

Returns and exchanges

On top of our normal terms for returns and exchanges we will observe a 3 day ‘cool down’ period once any item is returned before we examine it to confirm the condition of the goods before proceed with the return/exchange. After the ‘cool down’ we will call you to progress your return/exchange.

Read our full returns policy.

By email

Feel free to email us directly with any general enquiries, or use the form below. Our email is busier than ever but our aim is to respond to any enquiry in detail and as quickly as we can. On the rare occasion that we have not replied to you within 24 hours feel free to give us a call – we are here 6 days per week.

By post

Freeborn
2, Red Kiln Close
Horsham
West Sussex
RH13 5QL

By telephone

You can contact us on 01403 258474.

Opening hours

Our new opening hours are:

Monday – Saturday: 9am – 6pm
Sunday: Closed to go riding
Bank holidays – 11am – 2pm

Getting here

There are good road connections to Horsham from the A/M23 and from the A24. We are less than a mile north-east of Horsham train station.


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