We are a UK based company, with all orders being fulfilled from our premises in Horsham, West Sussex.
For orders under £100, we charge £5 delivery.
Orders over £100 are delivered for free to most Mainland UK areas. Please see the exclusions below.
Exclusions from our standard delivery policy include: Isle of Wight, Scottish Islands and Scottish Postcode areas:
|AB33-38, AB41, AB51|
|IV1-28, IV30-37, IV40-56|
|PH15-26, PH30-31, PH33-44|
For shipping costs to these areas please contact us by phone or email prior to placing your order.
Islands, Northern Ireland and International
Unfortunately we do not offer to ship orders internationally, to Northern Ireland, the Channel Islands or the Isle of Man.
We are only able to accept credit/debit cards and bank transfers payments from UK registered accounts.
Bikes are shipped 95% assembled, with only a few items to assemble once unpacked.
For more information on bike assembly, you can see our guide here
Each bike has been through a rigorous Pre-delivery inspection before being lovingly packed.
We ship your bike using our delivery partner APC Overnight. Once shipped, bikes arrive the next working day.
On the morning of delivery APC Overnight will text you a 2 hour time slot for delivery.
Orders placed above £100 using credit/debit cards can only be delivered to the registered billing address of the payment card.
Orders below £100 can be shipped to your chosen delivery address.
Orders placed and paid for by bank transfer can be shipped to your chosen delivery address.
All orders are shipped using our partner APC Overnight and must be signed for at the designated delivery address
All orders are dispatched as quickly as possible. If there is going to be a delay of more than 5 working days we will contact you.
If there is a problem with your order we will in almost all cases contact you within 1 working day.
Weekend deliveries are not available.
Once an order is sent out, we use our courier partner APC Overnight on a next-working day service.
Once your order has been packed and labelled you will receive your consignment number for our courier partner APC Overnight along with a link to their tracking service.
If you receive your consignment number before 2pm, you will be able to track your order on the APC website by 6pm the same day.
If you receive your consignment number after 2pm you will be able to track your order the following weekday from 6pm.
On the morning of delivery you should receive a text from APC Overnight allocating you of a 2 hour delivery time slot.
To go straight to the APC Overnight tracking portal click here.
If you are experiencing any problems with your delivery please contact us here, or on 01403 258474 ext 1 for our online sales team.