• About Freeborn Bikes
• Online sales
• Frame package prices
• Overseas ordering
• Getting in touch
• Getting here by car
• Getting here by train
• Bike builds
• Delivery
• Security
• Returns
• Freeborn loyalty card
• Price beat conditions

About Freeborn Bikes

We specialise in top quality mountain, road and recreational bikes and equipment, with a fully stocked super store in Horsham, West Sussex.

Our store has free parking, is open 7 days per week, offers interest free credit, has full workshop facilites and carries out all aspects of cycle & mountain bike repairs, servicing, custom building and wheel building.

Online sales

Our online store shows only a small percentage of the stock we hold. Generally, if it is on our site then it is in stock but it’s always worth checking to be sure. Send us a mail and we’ll come straight back to you.

Our online sales system is secure, easy to use and very fast with virtually every order being despatched same day.

Frame package prices

We offer the lowest prices possible. Certain items may offer a lower “frame package price” This lower price is valid when you are buying the item in conjunction with a frameset.

Overseas ordering

If you are a customer from outside of the UK please drop an email to jim@freeborn.co.uk and we will send you detailed information on availability, how to order, shipping costs and delivery times etc.

Get in touch

You’ll find detailed contact information here.

Horsham Tel: 01403 251252

Directions (car)

Our Horsham store is situated on the A281 Guildford/Brighton Road.

From the M25, join the M23, proceed past Gatwick Airport, and exit at junction 11 (Pease Pottage, signposted Horsham A264). Follow the A264 towards Horsham where it will join the A24. Leave the A24 at Junction 4 (signposted Broadbridge Heath/Superstore) and follow the signs to Horsham A281. You will find us approximately 1 mile further on, on the right-hand side opposite the KFC. There is free parking at the rear.

Please note that you need to park in a yellow parking bay directly behind Freshwater Parade. Do not park in the residents parking on the Bishopric Court side (white parking bays) as a parking control system (clamper) is active.

For any additional directions to our store please feel free to call us at Horsham if you get lost!

Directions (train)

Horsham is less than an hour from Victoria.

When you leave Horsham Station, turn left and follow the signs down the main road to the Town Centre. From the town centre, proceed along west street towards McDonalds. Continue past McDonalds to the road and pedestrian crossing. Freeborn is 100m on the left – opposite the KFC.

Bike builds

With years of riding, workshop and custom building experience we can offer the right build and with our frame package deals we can build it at the right price. We’ll take into account your riding style, location, budget and needs, and give the best advice going in regards to your new bike.

Delivery

For online orders we offer free delivery to the UK unless you have selected an item that has been substantially discounted, in which case we will contact you to discuss delivery options.

Small items are posted by a Royal Mail recorded delivery service. Larger items are sent out using APC Couriers on a next day service. A tracking number is available for all orders if required.

All orders are despatched as quickly as possible from the time that we receive the order. In the event of any delay we will contact you and advise.

In the event that you need an item by the weekend you will need to place your order by Thursday as a Saturday delivery is not always available.

In the unlikely event that an item is out of stock, you will be contacted and given an estimated delivery time. If you are not happy with this we will do all we can to assist you, by either finding you another product or cancelling your order. It is important to us that we get your order to you as quickly as possible but in some cases certain items may not be available. We will always keep you up to date if this is the case.

For orders from outside of the UK mainland please contact us on +44 1403 251252 ext 1 or send an email to jim@freeborn.co.uk and we will respond to you within 12 hours with detailed order and delivery information. All orders sent overseas are sent via road delivery. If you wish orders to be delivered by a faster service then an extra charge of £50 will apply.

For all online order queries please contact us either via our email, or on 01403 251252 ext 3 for the online sales representative.

Security

Online security is as important to us as it is you. Our E Secure system has been updated for 2011 and ensures a failsafe way of ordering online. Unlike many online only companies our deducated team are available via Email or telephone 7 days per week to help you with any aspect of your online order.

Returns

Read our full returns policy.

Loyalty Card

We offer great savings on bikes, frames and components with our loyalty card – find out more.

Price beat conditions

The online shopping web-site where you found the product offered at a cheaper price must have the item in stock.

The product must be new and not damaged; and be identical to our product.

Competitor’s offered price must be accurate, include any taxes, and applicable carriage charges (if any), and they must be prepared to sell the item to you at their quoted price.

We will nnot price beat items from any web-site that is NOT based in the UK.

We must be able to verify the lower price.

We reserve the right not to price beat for any reason at our discretion.

Our price beat offer is available only prior to purchase. Once we have price beaten that particular item and processed your order, we will not price beat that item again under the same order.